- Apple Macbook Pro Software
- Software Apple Macbook Pro Refurbished
- Software Apple Macbook Pro Leather Case
- Software Apple Macbook Pro Keyboard Cover
Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.
- Testing conducted by Apple in October 2019 using preproduction 2.3GHz 8-core Intel Core i9-based 16-inch MacBook Pro systems with 16GB of RAM and 1TB SSD. The wireless web test measures battery life by wirelessly browsing 25 popular websites with display brightness set to 12 clicks from bottom or 75%.
- Long an essential tool for multimedia editors, software developers, and other creative professionals, Apple’s 13-inch MacBook Pro ($1,299 as tested) is also appealing to mainstream Mac users.
Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:
- Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
- Display backlight stops working completely
Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
Apple Macbook Pro Software
Note: No other Mac notebook models are part of this program.
Please choose one of the options below for service. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program.
Software Apple Macbook Pro Refurbished
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Contact Apple Support to arrange mail-in service via the Apple Repair Center.
To prepare your unit for service, please backup your data.
Software Apple Macbook Pro Leather Case
Note: If your MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
This worldwide Apple program does not extend the standard warranty coverage of your MacBook Pro.
Software Apple Macbook Pro Keyboard Cover
If you believe your MacBook Pro was affected by this issue, and you paid to have your display repaired, you can contact Apple about a refund.
The program covers eligible MacBook Pro models for 5 years after the first retail sale of the unit or 3 years from the start date of this program, whichever is longer.